Friday, March 30, 2012

Think like a venture capitalist

     The best way to initiate viral marketing is to think like a venture capitalist or film producer. While I think it is difficult to purposely create viral marketing buzz, it is certainly possible, and the best strategy is to emulate the way venture capitalists (VCs) invest in start-up companies and studios create films. A typical VC follows a maxim stating that most ventures will fail, a few might do okay, and—hopefully—one will take off and become a large enterprise that will repay investors many times the initial investment. Record companies and movie studios follow the same principles, expecting that most of the projects they green-light will have meager sales but that the one hit will more than repay the cost of a bunch of flops.
     The problem is that nobody knows with certainty which movie or venture-backed company in the portfolio will succeed, so finding a success is a numbers game requiring investment in many prospects. The same goes for viral marketing efforts.
     To gain some additional insight into how VCs think (so we can apply their theories to the creation of viral marketing campaigns), I spoke at length with Chris Greendale, a general partner at Kodiak Venture Partners. Kodiak is a VC firm investing in seed and early-stage technology companies. Greendale and I are both on the board of directors of Kadient, a Kodiak-funded company that provides salespeople with the information tools they need to close deals. Before working with Kodiak, Greendale was a founder of Cambridge Technology Partners and an early investor in Seibel Systems.
     “Putting a film together is no different than investing in a company,” Greendale says. “It is a roll of the dice. With a film, you start with a good script. I’m like a producer, and I get a lot of scripts in the form of business plans. I look at the quality of the value proposition, the go-tomarket strategy, and the quality of the individual. I probably see 200 deals a year, which is about one each working day, and I’ll likely do only two deals a year. So that means only one in a hundred gets funded. If you look at our size fund, which is $300 million, we look to invest $8–10 million per company, all in.”
     Thus, if we apply our venture capital/viral marketing analogy, we might suppose that one needs to think of hundreds of ideas and then choose a handful to “fund” (i.e., actually create). I’ve worked with organizations that have thought up literally hundreds of viral marketing ideas over the course of a day’s brainstorming session. That’s great! You never really know which one is likely to succeed, so the more good ideas, the better.
     To minimize poisonous internal groupthink, invite people from outside your organization to help. Teenagers are especially tuned in to Internet trends and viral phenomena, so you might want to recruit some to help you come up with ideas. I’ve gotten involved with Facebook, which has started to go viral for me, and I now have several hundred “friends” as a result of my fourteen-year-old daughter’s help and encouragement. My Facebook friends share my ideas with their friends and colleagues to help me meet new people online.
     Once Greendale funds a company and it becomes part of the Kodiak portfolio, he uses a simple rule-of-thumb to monitor performance. “There is a bell curve, and we are constantly managing our portfolio on a weekly basis based on that,” Greendale says. “We look at each company based on three buckets: We expect that, out of ten companies, three will be winners that we can sell for a profit or that might even go public, three are companies where we will only get our money back but no profit, and four are companies where we end up just flushing our money down the toilet.”

     Source: The New Rules of Viral Marketing (David Meerman Scott) e-book

3 ways for businesses to get a return from Facebook

1) Facebook business account only
     Business accounts are designed for individuals who only want to use the site to administer pages and their ad campaigns. A Facebook business account allows you to build a simple business presence by creating public business pages, but you have limited access to the profiles of people who interact with or “fan” your page, as well as little access to other features on the site. (Note: If you already have a personal profile account, this option is not available.)
     This can be a decent option for people who don’t want to do anything more than create a presence on Facebook. Once you create a Facebook page via business account you will always have the opportunity to convert it and create a personal profile.
2) Personal profile for personal use, and business fan page for business use
     Some people created a personal profile because they realized what a great tool Facebook is for keeping up with college and high school friends or sharing details about life with family and friends. When these same folks started realizing what a nice tool Facebook is for business, they faced the issue of mixing too much personal with business and vice versa.
     For these folks, the addition of a Facebook Fan Page is the most obvious solution. The fan page allows you to create a business only page with a great deal of functionality and settings that allow you to open your page up to the world far beyond your current Facebook friends. In addition, your updates and posts on your fan page spread to the wall of all those who become a fan on your page making your business presence even greater.
     Of course, the way Facebook is set up there is still a very close relationship between your personal profile and the fan pages you administer. In this case, privacy settings on your personal profile probably become very important. You can visit your Facebook Profile Privacy Settings to make updates.
     Consider these privacy tips for business use:
  • Use the “Friend List” feature. This feature allows you to make lists to group people based on how or why you know them—family in one group, business contacts in another, cooking club in another, etc. The main reason this is so important is that you can issue different privacy settings per list and therefore be very selective about, for instance, what your business-related contact might see.
  • Turn off photo tagging. An often-used feature on Facebook is to tag photos with the people in them. If you don’t want all your business contacts to see you kicking back with a few beers, than make sure photo tagging is limited in your privacy settings.
  • Protect your photos. Change the settings on your photo privacy (a separate page) so that your darling two-year-old’s birthday pics are kept in the family—unless of course you want to share them with business contacts.
  • Don’t share who your friends are. Even before someone becomes a friend they can, by default, see who you are friends with, just without any details. You don’t have to make this information public and there might be some good reasons in this case not to. You can change your profile setting called “Friends” to show select groups of none at all.
  • Choose who can see contact info. Many people put personal contact details in their personal profile, and as your business use increases and your start approving people you don’t know, you may not want them to have your personal email address and mobile number.
  • Control your wall settings. It’s a good idea to control who can view posts to your personal wall. If you allow your good friends to add comments, photos, and updates, you may not want the business contacts to view this—change who can see wall posts from friends using the lists you build by visiting your profile settings page. You can also control who can post to your wall page, but this shouldn’t be a big issue if you control who can see posts. Of course, you can also ban individuals from posting.

3) Personal profile for business and Fan Page for business
     When I started using Facebook, my intent was strictly for business. (To my knowledge there are no pictures of me in hula skirts on my personal profile.) When fan pages came along it became clear that this was also a great business tool, so I added that as well.
     I think this approach of all business is a fine way to take advantage of all that Facebook offers to those who choose to use this platform.
     My personal profile is open and public and I welcome friend requests from people who see this as a business page. I don’t reach out to family members and don’t have friend requests sitting in my daughters’ inboxes. I business-stream content into my personal page, including my Twitter, FriendFeed, and blog posts. These streams create a fair amount of interaction with friends, which I try to participate in.
     I use the fan page to create additional awareness, answer questions, post video, and publish events, including audio and video archives from those events.
     The interaction and crossover of friends versus fans is likely pretty high, although I’ve never tried to gauge it. This all-business approach allows me to continue to participate and build a stronger Facebook foundation as this platform continues to evolve.

     Source: Let’s talk, Social Media for small busniess, version two (John Jantsch) e-book

The changing face of search engine optimization


     Search engine optimization has changed dramatically in recent years.
     The shift is from one of Web page optimization and link-hounding to content and engagement optimization. In short, search engine optimization and social media are now undeniably intertwined. It has become extremely difficult to achieve any measure of success for important keyword phrases without the use of social media. (Of course, the flip side to that is organizations that take advantage of social media can dominate, particularly within industries slow to adapt.)
     I’m not suggesting that Web page optimization and inbound links are no longer important, they are, they just might not be enough anymore. It is rare these days to do any kind of normal search that does not return results from social media sites. Blog content dominates many questionrelated searches and videos, audios, and images are routinely mixed in on page one searches on both Google and Yahoo.
     What this means for the typical small business is that you must add a blog and podcast to the mix, upload, tag, and thoroughly describe images on sites like Flickr. Create customer testimonial videos housed on YouTube. Write articles and press releases to submit to EzineArticles and PitchEngine. Create and brand optimize profiles on Facebook, LinkedIn, Twitter, Google Maps, and industry-related social networking sites. And, get very proactive about generating positive reviews on sites such as Yelp, Google Maps, and Insider Pages, or you’re not really online anymore.
     Any attempt to garner positive search results for your primary website must be accompanied by a strategy to optimize your entire Web presence through the effective use of social media. We can have another conversation altogether about the effective use of social media for engagement, but the first step is getting immersed in the content creation and optimization game.

     Source: Let’s talk, Social Media for small busniess, version two (John Jantsch) e-book

Thursday, March 29, 2012

How to keep up with the competition

     In this age of rapidly changing technologies, businesses are fiercely competing for the attention of online viewers. Many companies start obsessing over what the competition is doing. Should you follow suit?
     In this section we talk about the dynamics between you and your competitors. What do you currently practice and how should you behave in the future?
Be Aware of Your Competitors
     You need to be aware of what your competition is doing. Are they raising or lowering their prices? Are they launching a new product? Don’t be ignorant about their successes and failures; yet don’t obsess over them.
Don’t Copy the Competition
     “I have seen it in so many places,” David says about the fact that organizations copy the competition. “The company that leads is the company doing the unique and interesting things.”
     David emphasizes the importance of content creation and social media engagement among other innovative ideas. “That is the right thing to do—focus on your potential and existing customers,” he adds. When you concentrate on the right things, you are going to force the competitors to obsess over you and copy you.

     Source: The ultimate how to marketing guide (HubSpot and David Meerman Scott) e-book

Managing the Social Media beast: the system is the solution

     One of the hardest challenges for many people just entering the world of social media is to determine how to accomplish the seemingly endless list of new tasks that they find themselves asked to complete.
     Participating fully in social media as a business and marketing strategy requires discipline, automation routines, and a daily commitment. Now, you’ve got to balance that with the fact that much of your activity is about building long-term momentum and deeper networks, and that doesn’t always make the cash register ring today.
     The following is an example of such an automated routine and may provide some insight into how you can best integrate your social media activity into your overall marketing plan.

Twice daily
  • Check Twitter via TweetDeck—preset searches for @ducttape, john jantsch, and duct tape marketing—respond as I see fit, follow some @replies that seem appropriate.
  • Scan MyBlogLog—I obsess over traffic, but this reveals trending links and stumble surges in real time so I can react if appropriate.
  • Respond to comments on my blog.
Daily
  • Write a blog post—RSS subs get it, Twitter tools sends to Twitter, Facebook gets it, FriendFeed updates
  • Scan Twitter followers for relevant conversations to join
  • Scan Google Reader subscriptions to read and stimulate ideas
  • Share Google Reader faves—these publish to Facebook and you can subscribe
  • FleckTweet any blog pages from my subscriptions that I love—this goes to Twitter
  • Bookmark any blog pages from my subscriptions that I love—delicious using Firefox plug-in for right-click posting—this goes to FriendFeed
  • Stumble any blog pages from my subscriptions that I love—this goes to Facebook and FriendFeed
  • Scan Google Alerts for my name, brand, and products—in Google Reader as RSS feed—respond as appropriate
  • Add comments to blogs as appropriate—mostly response types—Google Reader and BackType
Weekly (end)
  • Scan LinkedIn Questions from my network and respond when appropriate
  • Scan delicious, digg, and mixx popular and select bookmarks for content ideas and trending topics
  • Consciously add comments to conversations I want to join—hot topic focused
  • Join one Twitter hot trend conversation if appropriate—search.Twitter.com shows these in real time
     Set your system up and work it, day in and day out—whatever that means for you. You will then start to understand the vital role that social media can play in your overall marketing strategy.
     Good luck managing the beast!

     Source: Let’s talk, Social Media for cmall busniess, version two (John Jantsch) e-book

Wednesday, March 28, 2012

How to keep up with news and emerging trends

     Information overload is a challenge for many marketers. How do you keep up with the constant flow of information? How do you take advantage of emerging trends and new media technologies?
Pick and choose what’s important
     “Give yourself permission to not see everything” says David. Though it might be difficult to do so at first, you will have to learn to pick and choose your information intake. You don’t have to skim every tweet that comes your way, or read every article in your RSS reader, or respond to every email in your inbox.
Use alerts to filter out the noise
     Set up Google Alerts for your name, your company’s name, important industry keywords, product categories and maybe even your competitors. That way you will receive email notifications with every mention that actively interests you.
     You can also set up Twitter alerts using services such as Tweetdeck and HootSuite.
     “By monitoring Twitter and blogs, and the news in a way that you are being reactive to the things that are happening in real time that mention you or your organization, or your category of products, or your competitors, then you can allow yourself to filter out a whole bunch of the noise” says David.
Don’t forget serendipity
     Follow the news and skim your whole steam of tweets every now and then in order to take advantage of real-time stories and unexpected PR opportunities. Don’t obsess over it too much, but keep an eye out for the things that can spark an idea.

     Source: The ultimate how to marketing guide (HubSpot and David Meerman Scott) e-book

How to deal with negative comments

     If you have been blogging for a while, you have probably felt the frustration associated with negative comments. If you are new to blogging, you probably fear receiving biting criticism. But you might be surprised to learn that, as David points out,“negative comments can sometimes be a good thing”.
Understand the criticism
     "When you have somebody who is thoughtfully critical of you, respond to them and show that your organization is human and you are a caring person" says David. Critical comments can spark meaningful and authentic discussions. Responding to them shows that you are attentive to the remarks of others and that you are not just rambling in a vacuum.
React in the same channel
     “It is always a good idea to react in the same media that the comment was made in” says David. If someone posts a tweet, tweet back at them. If they leave a blog comment, comment on the same post.“If they did a video, do a video in response”. Pay attention to people’s preferred method of communication and continue the dialogue on that platform.
Don’t respond to bullies
     “If it is a thoughtful comment, it deserves a response. If it is a bully and all they are trying to do is bully you—you don’t have to respond to that”. Trust your guts to evaluate if a comment is attacking you or your argument. If the commenter is being insulting without providing any meaningful criticism, feel free to ignore them.

     Source: The ultimate how to marketing guide (HubSpot and David Meerman Scott) e-book

Monday, March 26, 2012

5 tips for getting more from your blog

     Read, follow, and listen. You probably won’t get much in the way of results from blogging until you know what and how to write. The best way to do that, and by the way something I’ve done and continue to do daily, is read lots of blogs. Follow lots of people who point out interesting reads, listen using RSS and bookmarking sites like Delicious, and read every question your prospects and customers voice. Use an RSS reader such as Google Reader to make it very easy to listen to lots of content and then get a little notebook and carry it with you at all times so you can jot down every question customers and prospects ask.
     Write what people search. If you’re one of those folks who has resisted blogging because you don’t think anyone would read your blog, don’t worry; they probably won’t. Most blogs aren’t read like a magazine, or like you might view it. They are found. In other words, post the answers to the questions, problems, and challenges that you know your market is asking and seeking and your blog content will become the single greatest online lead generation tool in your mix. Discover the exact phrases people in your market are using when they search and write valuable content around that and people will find your blog before they know your competitors exist.
     Ask for participation. Blogging is one of the first ways to build an engaged community. People talk about building community on Twitter and other social sites, but few things can compare to the engagement that can surround healthy debates, reader-generated content, and suggestions in blog comments. Write your blog posts in ways that invite people to comment. Ask for their ideas, and even ask them to give their opinions. Often, some of my points are amplified and made better through the comment stream that can surround them. Over time, you will build community participation and you may find that blogging is more fun when it becomes a conversation.
     Engage your comment community. When people take the time to offer thoughtful comments you should take the time to respond when appropriate. If a debate is in order, it’s OK to start one. Visit the sites of your comment community and engage in their writing. Link to their content in your blog posts and on Twitter. You might also find that using comment enhancing plug-ins such as Disqus, the commenting system I use, or Top Commentators, which shows a list of the people who comment the most, can make your comment community more active.
     Amplify your message. One obvious way to get more exposure for your blog is to post links to Twitter, Facebook, and LinkedIn with each new post. As long as that’s not all you do, this can be an effective traffic strategy. Another great way to amplify and broaden the exposure for your blog is to guest blog. Many, sometimes high traffic, blogs welcome wellwritten content from guests. Look for blogs that should have your same type of reader and offer samples of your writing. Be sure that your posts will receive a byline and link back to your blog and then also promote the heck out your guest appearance.

     Source: Let’s talk, Social Media for cmall busniess, version two (John Jantsch) e-book

The best way to start blogging

     Here’s the three-step process for getting started and note that step 3 is to start blogging.
  • Monitor a group of relevant blogs: Use a blog search engine and RSS reader such as Bloglines.com or Google Reader/BlogSearch to locate and subscribe to a dozen or so relevant blogs—blogs in your industry, competitors, experts, etc. Learn how people blog, what they write about and how they engage their readers.
  • Comment on a group of relevant blogs: Visit some of your chosen blogs and add relevant comments. Engage in the conversation going on inside these blogs. This, by the way, is an important part of online networking and may help get your blog noticed down the road.
  • Create your own blog and start posting content: Only after you’ve engaged in steps 1 and 2 for a couple weeks do I advise entering the blogging pool.
     Source: Let’s talk, Social Media for cmall busniess, version two (John Jantsch) e-book

Friday, March 23, 2012

An integrated social media strategy

     It’s important to have a new media strategy attached to your new media tactics—or you’ll find yourself running around in circles and left with a sense that all this online networking stuff is a big fat waste of time.
     Here are some worthy marketing objectives where new media tactics can excel:
  • Do you want to spread your content and expertise to new audiences?
  • Do you want to network with like-minded individuals and companies?
  • Do you want to build a community of evangelists?
  • Do you want to involve your customers and prospects in co-creation?
  • Do you want to automate the process of repurposing content?
  • Do you want to reach new audiences in the exact way they choose to communicate?
  • Do you want to be seen as a thought leader in your industry?
  • Do you want ways to aggregate and filter content so you and your people can digest it?
  • Do you want to easily hear literally everything that’s being said online about your brand, products, or industry in real time?
  • Do you want to be seen as a trusted source of information?

     I think the best way to look at social media is to view it as a way to open up new access points. These points can then be leveraged to create content, context, connection, and community. Do that well, and they can also add to lead generation, nurturing, and conversion. And that’s the payoff of social media. But get the order wrong, get the interaction wrong, get the participation wrong—and you may never see much return on the time you invest.
     Social media conversations are just that—open, honest, transparent conversations, not sales pitches or shouting festivals.

     Source: Let’s talk, Social Media for small busniess, version two (John Jantsch) e-book

The hierarchy of social marketing

     One of the things that small-business marketers struggle with around the entire topic of social marketing is trying to jump into the next new thing without enough analysis of what they should focus on. This is an important, evolving, and essential area of marketing for small businesses, but there’s a hierarchy to it. In other words, there is a logical progression of utilization that comes about much like Maslow’s Hierarchy of Human Nature.
     As Maslow theorized, the ultimate potential of your marketing or human self-actualization couldn’t be achieved until the most basic human psychological needs such as breathing, eating, sleeping, and sex were first met. In fact, safety, love, and esteem all come before transcendence. Now, before I edge too close to the deep end here, I’m simply comparing what I think is a bit like progressing up the social-marketing hierarchy.
     Most small-business owners should look at the following progression or hierarchy as they move deeper into social-marketing tactics. So, jump in, but do it in this order and don’t move on until you have the basics of each stage down and working for you.
  • Blogging: The foundation of the pyramid. Read blogs, comment on blogs, and then blog. This is the doorway to all other social marketing.
  • RSS: Aggregate and filter content around subjects and use RSS technology as a tool to help you repurpose, republish, and create content.
  • Social Search: This is often ignored in this discussion, but I think it’s become very important for small-business owners. You can participate and should stimulate and manage your reputation here.
  • Social Bookmarking: Tagging content to and participating in social bookmarking communities can be a great way to open up more channels to your business as well as generate extra search traffic. But it takes work. Delicious is a popular social bookmarking site.
  • Social Networks: Branching out to take advantage of the numbers of potential prospects that you might find in sites such as Facebook or MySpace will frustrate, at least as a business tool, if you don’t have many of the above needs met. These networks take time to understand and thrive on ideas and content. You’ve got to have much to share if you wish to build a business case.
  • Micro: Platforms such as Twitter, Thwirl, Plurk, and FriendFeed have become a very important part of the social media mix as they allow for quick tracking, joining, and engagement. However, they still reside at the top of the pyramid because without content, such as that created on a blog, the engagement on Twitter may not go very deep.
     Source: Let’s talk, Social Media for small busniess, version two (John Jantsch) e-book