These communities retain the interest of their members by
being useful to them
and providing services that are entertaining or help them
to expand their networks.
MySpace, for
instance, allows members to create vivid, chaotic home pages (they’ve been
likened to the walls of a teenager’s bedroom) to which they can upload images,
videos and music.
MySpace has built a lot of its
popularity around its music services. There are said to be over three million
bands and musicians registered on it, trying to attract a fan base from the 200
million registered accounts. According to Hitwise, in September 2006 MySpace
was the 8th largest referrer of traffic to HMV.co.uk,
more even than the MSN search
engine.
In 2007, Facebook, a social network that
originated in US colleges, became available for public use in the UK. Its
popularity quickly rocketed.
Part of
Facebook’s success is its creators’ decision to ‘open up’ and allow anyone to
develop applications and run them on Facebook - without charging them. This has
seen Facebook users able to play each other at Scrabble and Chess, compare each
others’ tastes and send ‘virtual gifts’, among any number of new ideas vying
for attention.
Bebo, which is popular among school-age
children, actually has the most members, perhaps helped by the fact that it is
grouped around schools and colleges.
Crucially, the
growth in the use of social networks by young people in recent years has come
at the expense of their consumption of traditional media such as TV and
magazines. This switch in behaviour was one of the drivers behind the biggest
deal in social media to date, when Rupert Murdoch bought MySpace for US $580
million.
Marketers have
also increasingly begun to experiment with trying to reach the members of
MySpace and other social networks. Bebo hosts pages for many children’s authors
for instance, while MySpace has seen a rush of marketing efforts from Toyota to
the US Army.
Perhaps the
most ‘grown-up’ of the popular networks is LinkedIn,
which allows users build their business and professional contacts into an
online network. It has been criticised for not being open enough and for
charging for too many of its services – but next to Facebook it is still the
most popular online social network among people aged 25 and over. The huge
success of the ‘opening up’ of Facebook, as mentioned above, could be a challenge
to LinkedIn’s ‘closed’ approach in the future.
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